Xfinity Mobile Outage - If Your Mobile Service Is Out Guide (2024)

If you’re concerned about the Xfinity Mobile outage, read on to find out what it means and what to do.

Most times, you might discover that your Xfinity service is no longer working. At this point, it will be advisable to confirm if there is any reported service outage especially in the area where you reside.

This is important so you won’t waste your time troubleshooting what will not work.

Checking for Service Outage

To check for any outage, you can use the methods below;

Status Center

1. Sign in to ‘My Account.
2. Scroll down to “Services”>>> click “Status Center link”.
3. At the top of the page, cross-check the device tab, then click the Status link seen beneath common solutions.
4. Check the banner for any outage update or other personalized info at the top of the page. If there is no outage, perform a diagnostic check. This will help you identify any problem affecting the equipment.

In a situation where there is an outage that ends up impacting only one service, there will be a red line on the status page. With this, you’re already informed of the outage. Be patient till it’s fixed.

If the performed troubleshooting didn’t work, you have the option of making an official report through the status center. With the provided info, Xfinity can figure out the cause and get back to you.

When all the indicator colors are green, it means no reported outage. If the issue persists, but there is no reported outage, go ahead and troubleshoot it.

For Comcast business customers, navigate to the “Service Status Center” to check the status.

Alerts: Outage Text Message

For subscribers who have registered their phone number for Xfinity alerts, text OUT to 266278 to confirm if there is an outage in your area but messaging rate and data will apply.

There is an option where you can be informed immediately when the service has been restored.

1. Sign in to My Account.
2. Click Services >>> Tab the page top.
3. Click on the Status Center.
4. Once there is an outage, you’ll see a banner at the status top and the outage map pages.
5. Navigate to the notification banner for outages.
6. Tap “Text me” when it’s fixed.
7. Type in your unique phone number >>> select “Get a Text”.
8. You’ll receive a confirmation signifying the subscription is complete.

Comcast Outage Map

This is another place to check if there is an outage:

1. From the Status Center, scroll down and click the “View Outage Map” button.
2. Your service will be displayed on the map ​status and possible outages in areas nearby.
3. What you can only view is your service address, not others belonging to other customers. The same thing applies to others.
4. The area with green on the map means there no outage.

How to navigate the outage map

To navigate the outage map:

1. Click on any icon on the map. This will pop up the outage details for that location.
2. You’ll get to see info at the left of the map comprising impacted services outage type, the number of likely homes affected, and the projected time before it can be fixed.
3. The majorly impacted areas will be on the left.

Map Key:

• No outages icon – This indicates no service outages within your location.
• Service outage icon – This means there is an unresolved outage within your area.
• Neighboring ZIP code icon outage – Focuses on outages around your neighborhood.
• A red border that emphasizes outage area – Once you choose an icon, a red border will be displayed. This means there is currently a reported outage there. Most times this does not mean your service address is affected as well.

In Conclusion

For those affected by a recent service outage, make sure to check your account to confirm if you’re qualified for an outage credit. Simply login and check the credit eligibility.

If all requirements were meet and you’ve not reached the credit limit, you’ll see credit displayed in your account.

Frequently Asked Questions

What is the consequence of a service outage?

This is a situation where a subscriber is unable to continue using his/her service or make a request for a new one.

This is because the service is impaired or not available. The network availability to a large extent depends on how fast each outage recovers.

My Xfinity Mobile is not working?

Once you notice this, check the following;

1. Confirm if your phone is in airplane mode
2. Update your Operating System to the latest software
3. Cross-check at the top of your screen if you’re currently on 3G or 4G LTE
4. Use a different Wi-Fi network

What results in Xfinity outages?

This is as a result of external factors which can’t be really controlled the Xfinity. For instance, a car mistakenly hitting a pole with Coax/fiber attached to it. The squirrel might start chewing PVC coating. Other factors include; utility work done underground, tree trimming, etc. As you can see these factors can just happen without prior warning.

Is it true I can get credit for outages?

Yes, you can but your request can only be valid within the 120 days when the outage happened.

So, you need to act fast. The amount issued is not fixed and it can’t be more than your normal monthly bill because remember you’re receiving a pro-rata credit when it happened.

Whatever that will be given to you is based on their discretion.